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Guest Experience Manager - Full Time

BENEFITS & PERKS

Free attractions for team member and their immediate family while off-duty

50% off food and beverage purchases while on break

20% off food and beverage purchases while off-duty

Fun and rewarding workplace culture

Medical, dental, and vision insurance (after the waiting period)

EXPERIENCE REQUIREMENTS

Must be 18 year of age

Minimum of one-year cash handling and customer service experience required

Excellent time management, communication, organization skills

Ability to motivate and lead a team

Genuine enthusiasm and competitive nature

Successful completion of food handling certifications required by local and state governments within the first 90 days of employment

ESSENTIAL SKILLS/ABILITIES

Must be proactive, highly organized, able to work with minimal supervision, and strong multi-tasker, to maintain fast-paced workload

Must maintain attention to detail, ability to present error-free work.

Possess excellent verbal communication skills

Read and comprehend complex information to members of management

Work extended hours as required and/or during other busy periods based on business needs.

Excellent interpersonal and customer service skills

Excellent interpersonal and customer service skills

RESPONSIBILITES

Uphold operational procedures, guest service standards. and safety protocols to ensure guest satisfaction

Maximize in-center revenue

Manage staffing, training, and hiring for respective departments

Oversee day-to-day operations of all entertainment and attractions

Lead, support, and develop the guest services team

Oversee inventory, ordering, and routine reporting

Interact with guest to ensure the best experience

Delegate tasks and empower team members

Conduct opening/closing procedures, cash handling, and deposits

Other duties as assigned

About the position
The Guest Experience Manager is responsible for all operational activities involved with bowling, gaming, and attraction operations. This position is tasked with training, developing, and coaching team members to ensure a quality entertainment experience, best-in-class guest service, and a top-notch guest experience. This position is also responsible for overseeing specific business functions including, but not limited to, ordering, staffing, inventory, and routine reporting.

Skatetown Hysteria. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.